Support
We’re here to help you use CandidCue Interview Coach.
Contact support
Email support.candidcue@gmail.com. Please describe what you were trying to do and what appeared on the screen. Do not send passwords, API keys, Social Security numbers, banking information, or other highly sensitive information.
Common help
Plans are not personalized: Confirm you are signed in and connected to the internet, then create a new plan.
Confirmation or reset email is missing: Check Spam or Junk and verify the email address entered.
Screenshot guidance: Crop or cover names, contact details, and application IDs before selecting a job-description screenshot.
Delete your account: In the app, open Account and Privacy, then choose Delete Account.
Subscriptions
A free account includes one personalized plan and three answer-feedback sessions. CandidCue Plus provides unlimited access while active. To restore an existing purchase or manage a subscription, open Account, Subscription, and Privacy in the app.
Response time
We aim to respond to support email within three business days.